- I do not offer a refund or exchange for personalized items unless it is a mistake that I made.
- If the buyer has provided incorrect information from the sample of what there getting made. I will always send a sample to look over and make sure everything is correct so I can correct it before I start engraving, I'm sorry that I cannot refund or exchange them if you look over a mistake.
- If your item is received damaged please email me at [email protected] or text or call 304 646-8238